Sector 05 · Public sector and local government
Public enquiries, document management and records analysis with AI
Technology consulting for public bodies: process assessment, a conversational online services desk, large-scale document classification and records analysis. Compliant with Spain's National Security Framework (ENS), with data processed in the EU.
The typical problem
What clients tell us at the first meeting
Residents' enquiries swamp the call centre. Historical records are hard to search. Full council meetings produce lengthy minutes.
What we deploy
Where AI makes the difference
Proven solutions, tailored to your business after the assessment.
- 01
Digital transformation consulting: assessment and roadmap before building anything
- 02
24/7 public enquiries chatbot with hand-off to a member of staff
- 03
Semantic search across historical records
- 04
Automatic summaries and classification of council meeting minutes
- 05
Assistant for internal document management
- 06
AI tools training for council staff
0%
enquiries resolved without escalation
Featured case study
Mid-sized town council in Catalonia
We deployed a public enquiries chatbot linked to the council's catalogue of services. Six in ten enquiries are resolved without reaching staff. Front-desk teams now have more time for complex cases.
Could this work for your council or public body?
A 30-minute assessment. We then send you a tailored proposal with a baseline, a work plan and a quote. No obligation.
Book a free assessment →